Returns, Refunds, Cancellations & Exchange Policy


Terms of Service

By using this website (“Site”), you are agreeing to comply with the following terms and conditions or use, which, together with our privacy policy, shall govern our association between you and The Joy Factory. The terms ‘Provider’, ‘us’ or ‘we’, refer to The Joy Factory and the owner of the site.  ‘You’ refers to the user of our service, that is, the Site. These Terms of Service and various other policies are binding under relevant provisions of the Information Technology Act, 2000.


The Joy Factory (“Site”) is an internet based shopping portal set up in compliance with, and under the laws of India. Access and use of the Site is conditional upon acceptance without modification, of the terms and conditions provided herein. The Joy Factory may change, suspend, discontinue or remove any aspect of the site at any time, without prior notice, including the availability of any site feature, services or content or any material you have published. The Joy Factory may restrict your access to certain features, Services or content at any time, without prior notice.

Services Offered

The Site enables users to purchase standard and personalized gift items(collectively called ‘service’); subject to the specified, sale, shipping and delivery, return and refunds and privacy policies. In addition, these Terms may be further supplemented by Product specific conditions, which may be displayed with that Product. 

The following terms and conditions shall govern your use of the Site for the purchase of standard and customized items services-

1.0 Content and specifications required by user

1.1. We hold no responsibility of erroneous content entered by the customer while availing our service. We do not guarantee any correction of incorrect content which has been entered by You.

1.2 Specifications of such items should therefore, be entered correctly, as the same data would be used by The Joy Factory.

1.3 All personalized content is edited by the in-house design team of the Site, holding the right to edit designs to suit specified needs.

1.4 Special requests will be fulfilled at the exclusive discretion of The Joy Factory, and would be based on availability and feasibility of such special requests.

1.5 Gift wrapping and Gift tags will be added based on availability. Also note that personalised messages for Gift tags/cards will either be handwritten or printed.

1.6 Freebies and giveaways are for the personal use of the intended person/entity only and cannot be resold or used commercially under any circumstances.

1.4 Display or incorrect price or false information

In the event of incorrect listing of price or incorrect information provided by Us, we may, upon our discretion, contact the user for further information or cancel the order and notify you of the same.

Intimation of cancellation or any other enquiry shall be addressed towards contact information provided by You during the time of registration of account.

The payment will be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

Please refer to our Shipping and return policies before placing an order.

1.5 Payment

Payments on The Joy Factory can be made through Credit Card, Debit Card or Net Banking. COD Is not currently available.

1.6 Cancellation of order

1.6.1 BY COMPANY We reserve the right to refuse or cancel any order for reasons that may include, inadequate quantities available for purchase, errors in product information or pricing, defective nature of product.

In the event of amount being charged on your credit/debit card prior to the cancellation of order by us, the said amount will be credited to your account at the earliest.

1.6.2 BY USER

We reserve the right to accept or reject any requests for cancellation of an order initiated by a user for any reason.

Orders once placed cannot be cancelled. Orders that have already been processed and/or put into production, cannot be cancelled. Such decisions or order status shall be made upon the discretion of The Joy Factory. 

By accepting these terms and conditions of use, the User agrees to accept any such decisions regarding cancellation made by us.

1.7 Billing

The price of our merchandise is inclusive of the VAT / CST. The VAT charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. We reserve the right to collect taxes for shipping charges wherever applicable. The user shall bear all taxes, levies, or duties imposed by taxing authorities, and the user shall be responsible for payment of all such taxes, levies, or duties.

1.8 Shipping and Delivery Policy

Upon receipt of goods by the User, all responsibility for purchased goods passes on to You. This shall include, receipt of goods by any third party at the billing address.  

While the approximate delivery time for each product is mentioned on the Site, final delivery time shall depend on the shipping location and a variety of other inadvertent factors, not only limited to the unavailability of product/material.  

1.9 Returns and Refund Policy

Personalised products will not be subject to return or refund unless in the event of damage. 

In the event of dissatisfaction with the quality of the product, we may be contacted and measures shall be taken to resolve said issue to the best of abilities.

1.9.1 Damaged Products 

We reserve the right to accept or reject any requests for cancellation or exchange of an order initiated by a user for any reason.If the product you received was defective/damaged/broken, please inform us within 24 hours of receiving it.  To be eligible for exchange, the item purchased by you must be in the same packaging- unused and in the same condition as you received it. 

2.0 Privacy Policy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of The Joy Factory. The user further consents that the terms and contents of such Privacy Policy are acceptable to her/him.

3.0 Warranties/Limitation of Liability

3.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date; or

(c) that the website or any service on the website will remain available.

3.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation.

3.3 The User understands and agrees that any material and/or data downloaded from the Site is done entirely at the User’s own discretion and risk. You will be solely responsible for any damage to their device or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, our liability shall be limited to an amount equal to the Products purchased value bought by You.

3.4 We shall not be liable for any dispute or disagreement.

3.5 Compensation or any other payment may be delivered to the user upon discontinuation of services, only to the extent mentioned/not mentioned in the terms and conditions of use, and will, in no case exceed the value of the product ordered.

4.0 Intellectual Property Rights

Unless stated otherwise, the intellectual property rights (including the copyrights) of the contents and information, of designs and material on our website are owned by The Joy Factory, its suppliers or providers.

5.0 License

By using this Site, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from us or the applicable third party (if third party content is at issue).

7.0 Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your product as set out in the confirmation email.

In no event shall we be liable for any indirect, punitive, incidental, consequential damages or any other damages resulting from:

(a) the use or the inability to use the Services or Products;

(b) unauthorized access to or alteration of the user's transmissions or data; (c) breach of condition, representations or warranties by the manufacturer of the Products

(d) any other matter relating to the services; including, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Site or Service. We shall not be held responsible for non-availability of the Site during periodic maintenance operations.

8.0 Domestic Use

We make no representation that the Site or Products are appropriate or available for use in locations outside India. Users who access the Site from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

9.0 Breach of Policy

In the event of breach of the aforementioned conditions, in any way, or upon suspicion of breach of said conditions, in any way, we may –

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(c) permanently prohibit you from accessing our website;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) suspend or delete your account on our website. 10.0 Governing laws and Jurisdiction These Terms of Service shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, applicable authorities at Pune.